Accommodation shall include all licensed accommodation providers such as hotels, motels, apartments, bungalows, homestays, and rooms utilized by paying guests/visitors on a short-term basis
Courteously welcome the guest, explain that the mandatory guest temperature check with the WHO approved device will be done before guest can proceed to the designated check-in area/desk. [If temperature reads 37.5 or more, isolate and report passenger immediately to MHMS].
Hotel must clearly mark the ground/floor with the recommended social distancing marks per the set social distancing guideline at the check in area/desk.
A hand sanitiser station with spare facemask must be made available by the check in area/desk.
Allow for contact-less, digital check-in where possible.
Enforce the wearing of face masks in public/common areas.
Provide guests with a printed or electronic copy of the safety protocols which the hotel is employing. Information should contain at a minimum the following:
Steps taken to safeguard employees and guests
Expectations of guests while on property
Contact details for questions or concerns while on property
Reporting procedures for suspected Covid-19 cases or exposure.
Provide guests with a printed or electronic copy of the safety protocols which the hotel is employing. Information should contain at a minimum the following:
Hotel information including dining options, activities, room servicing schedule and sanitised room key must be available in room upon guest arrival.
Disinfect common area furniture continually throughout the day with tables, armrests, benches to be disinfected once every 60-90 minutes.
Remove shared brochures and magazines from the hotel public area. It is recommended that brochures and general information are put up on a notice board.
Staff servicing room(s) must be in the fully approved WHO PPE gear before entering guest room(s).
Disinfect all room contact surfaces and touch points thoroughly.
Remove extra pillows, blankets, linens etc. in the room to limit exposure. Provide extra items upon request. Deliver requested items in an individual single use sanitary bag/wrapping.
Service bed only on guests’ request. Guest is requested to manage resetting of own bed to minimize contact.
Dirty linen and towels must be bagged and taken directly to the laundry where it must be washed separately from other linen and towels.
Provide travel size hand sanitiser to guests as part of in-room amenity.
Guest room air conditioning and ventilation systems shall be enhanced and cleaned after every check-out.
All furniture, all surfaces, all movable items, wall surfaces close to traffic/seating/lying areas, all floors and bathrooms must be thoroughly cleaned with an effective disinfectant once guest checks out.
Accommodation establishments are encouraged to rotate room use leaving a used room for at least one (1) idle day before subsequent check-in.
All rubbish from the room must be bagged and delivered to the designated waste bin.
